Schedule of Availability of Service:

Monday – Friday
8:00 AM – 5:00 PM

Who may avail of the Service:

1. Inactive customers: 3 months to 11 months
2. Inactive customers: 1 year or more
3. Customers with active connection but meter status is close

What are the Requirements:

Inactive customers: less than 1 year

• Payment of account balance

Inactive costumers: 1 year or more

• Attendance to an orientation every Wednesday at 1:00 PM

How to Avail the Service:

Step No.	Applicant/Client	Service Provider	Duration of Activity	Person In-charge	Fees	Form
1	Approaches the Customer Service and informs specific request.	Determines the date of disconnection of water service connection whether less than or over a year disconnected.	2 minutes	Frontline In-charge	None
2		If more than one year disconnected, advises the customer to attend orientation.	5 minutes	Frontline In-charge	None
3	Attends orientation.	Orients the customer about the provision of the contract, availing other services and other policies of TWD.	1 hour	Frontline In-charge	None
4		Advises the customer to pay the account balance or arrears, if there is any, to the teller (for inactive connections only).	5 minutes	Frontline In-charge	None
5	Pays the reconnection fee, account balance/s and other applicable charges.	Accepts payment and issues official receipt (OR).	5 minutes	Teller	P100.00 reconnection fee plus other applicable charges
6	Customer presents OR to customer service.	Asks contact number. Inputs request to database.	2 minutes	Frontline In-charge
7		Issues Job Order and forwards to concerned unit.	5 minutes	U/CSA-B
8		Acts on JO and assigns Water Maintenance Man.	5 minutes	SW/SMM-B	None
9		Reconnects service connection.	10 minutes	Water Maintenance Man (Plumber)	None
10		Update Status of reconnection	5 minutes	U/CSA-B
11	Inactive customers (3 months to 11 months); Customers with active connection but meter status is close.	Note: To start from Step 5 and end with Step 10.
END OF TRANSACTION