Tandag City Water District

Request for Billing Adjustment

Monday – Friday
8:00 AM – 5:00 PM

Customers with existing water service connection who experience high consumption due to undetected leak

Step No.	Applicant/Client	Service Provider	Duration of Activity	Person In-charge	Fees	Form
1	Approaches the Customer Service and gives specific request.	Verifies the validity of the request. Determines whether the customer has availed for billing adjustment or not. Inputs request to database through Job Order for Engineering Section’s action.	5 minutes	Frontline In-charge	None
2		Prints Job Order upon receiving the request and forwards JO to concerned Unit of the Engineering Section.	5 minutes	U/CSA-B	None
3		Conducts field investigation once JO is received.	30 minutes	SW/SMM-B	None
4		Makes report based on the findings and forwards it to A. Trinidad. Water Maintenance Man shall advice customer to fix the service line once noted that high consumption is caused by leaking.	10 minutes	SW/SMM-B	None
5	Customer informs Customer Service that service line or pipe leak has been repaired.
6		Issues Job Order to inspect and verify the customer’s report/feedback.	3 minutes	Frontline In-charge	None
7		Makes report on the findings and forwards it to Frontline Staff.	5 minutes	SW/SMM-B	None
8	Customer requests for billing adjustment.	Issues Billing Adjustment Memo.	10 minutes	Data Controller		BAM
9		Approves the Billing Adjustment Memo and forwards back to Customer Service.	5 minutes	U/CSO-A	None
10		Effects the adjustment on customer’s water bill.	5 minutes	Frontline In-charge	None
END OF TRANSACTION